HR Chief Operating Office (COO), nice to have or critical?

Our founder & Director Ian has held two HR Chief Operating Officer (HR COO) roles in the past. In this blog he gives his views on a recent Gartner research article on the ‘5 Imperatives of the HR Model of the Future’.  The article focused on the whole people function. Its premise was that the core elements of the Ulrich model are still required i.e. Shared Services / Centres of Excellence. It also highlighted a revised BP role (which moves into a Strategic Talent Partner). However, the key call out was the need for an COO role within the people function.