HR Chief Operating Officer, fancy role title or critical need?

Having been in two HR Chief Operating Officer (HR COO) roles in the past, it was interesting to read a recent Gartner research article on the ‘5 Imperatives of the HR Model of the Future’.  Whilst the core elements of the Ulrich model are still required i.e. Shared Services / Centres of Excellence and a revised BP role (which moves into a Strategic Talent Partner) the key call out was the need for an HR COO role.

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