Focusing on managing risk

This is the fourth in a series of blogs looking at the concept of business management in the people function and this week we’ll be looking at managing risk.  We will look at managing risks within the function, not the wider people risks. If you missed the first couple of blogs we talked about the overall principle, including a look at finance. We’ve also focused on strategy and planning as well as project delivery.

So, what do we mean by managing risk?

The actual process can vary by organisation but there are generally four steps for effectively managing risk:

  1. Identify – which is every employees responsibility!
  2. Assess – this doesn’t require technical expertise but does require the organisation to have an agreed framework.
  3. Control – mitigating the risk through applying appropriate controls.
  4. Review – ensuring a regular review of all risks and the controls to ensure that they are still relevant and appropriate.
Risk Framework

Two additional areas that you should focus on:

  • Communicate – using something like a simple risk matrix helps as they are visual and easy to understand.
  • Training – helping your team identify risks, create good controls and monitor, all require an investment in training time.

Understanding people function risks

We won’t be looking at wider people risks such as employee turnover, well-being, talent attraction etc. These should be determined and largely managed by the business, after all they are managing the people. However, the people function may provide solutions and sometimes the controls (i.e. policies) to mitigate these risks.

The people function is often accountable for managing significant financial spend i.e. payroll, pensions, benefits etc. Sometimes these are delivered in-house or via 3rd party supplier. No matter how these services are delivered the people function has to be aware of, and manage the risks appropriately. Rather than focusing on specific risks we shall talk about how you create an effective risk environment within the function. However, its worth sharing a few examples based on our previous experience, these might be areas you want to check within your team:

  • An outsourced payroll provider with no effective business recovery plan – this led to payroll disruption following an incident near their office.
  • No active management of a supplier contract – this lead to increased business costs as an automatic price increase was not visible or managed.
  • Limited controls on employment visa expiry – this meant the organisation was in breach of their sponsor licence.
  • Employee information sent to an external email account without password protection.
  • Employment policies not aligned to process, therefore impacting end users.

So, how best to manage risk?

Depending on the size of your organisation there are a number of options. For large organisations consider appointing a Business Manager or People COO, making risk management part of their accountability. Within smaller organisations, giving the accountability to someone in the people team can provide focus. This could be rotated as part of objective setting to build capability across the team. So, what are the practical steps you need to take?

  • Identify who will lead managing risk in the function, don’t forget accountability will always sit with the department head.
  • Define a risk management plan, which needs to include:
    • agreeing the risk approach to be taken. This should mirror the organisational approach;
    • briefing the people leadership team on managing risk. Making it clear that their role is to lead by example;
    • training the wider people team to understand that risk is not a bad thing and helping them understand what’s required of them, so:
      • what their role is in managing risk;
      • how to identify risks and what they can do to mitigate them;
      • who to report risk too and how;
      • review any existing controls when making changes;
      • be brave and highlight any concerns.
    • creating a regular risk review process with key people and teams, using a risk matrix;
    • testing the key controls to make sure they are working;
    • ensuring that key people suppliers are managing their risks;
    • using risks to support the people planning process.

Risk is part of doing business, understanding your functional risks means you can mitigate their impact. This protects the organisation in terms of reputation and loss. Having good risk management in place is fundamental for any people team and done well can help your planning and engagement.

Further insight into Business Management

Over the next couple of weeks we will look at the remaining elements of business management, so:

  • Supplier management
  • People & functional analytics.

If you’d like to find out how InFocus HR can help you with your business management approach then click here for more information.

Focusing on project delivery

This is the third in a series of blogs looking at the concept of business management in the people function and this week we’ll be looking at project delivery.  If you missed the first two blogs we talked about the overall principle, including a look at finance. Last week we focused on strategy and planning.

So, what is project delivery and when should we use it?

The simplest definition we’ve seen is that a project is ‘a piece of planned work or an activity that is finished over a period of time and intended to achieve a particular purpose’. For most activity that’s probably a good definition. However, projects delivering technology will be more complex. In this instance the Association of Project Management definition is probably more suitable. Which ever definition applies, it’s the concept of using a project approach that will support successful delivery of your people strategy.

Ideally, every time you introduce something new or make a change, applying basic project thinking will help. This can be for changes to people policies, processes, technology or services. Reflecting back on our last blog we talked about the planning required post strategy development. The plan should be made up of individual projects that will deliver the changes you’ve committed to. Even if you don’t have a defined strategy, when you’re making a change its good practice to apply some basic project thinking. We’ve all seen badly implemented change, avoiding this will make a big difference to the teams credibility.

In the rest of this blog we will focus on using basic project thinking, reporting and controls. This approach should be suitable for anyone in the people function to use. When deploying technology or a big service change the resource will need more technical project skills.

So, what do we mean by using basic project delivery thinking?

So, thinking back to the definition of a project, the key words to consider are work or activity, time and purpose. Delivering any changes with those three considerations taken into account will likely increase the chances of success. Now, taking each one in turn, but actually starting with the purpose first!

Agree the Purpose

Knowing the purpose will be will help define what you need to actually change or introduce i.e. a new employee benefit is being introduced to aid retention. The outcome should link directly back to the agreed people strategy. It may also be a change driven by legislation, a risk or audit finding, a service failure or organisational request. Understanding what success looks like will allow it to be measured i.e, reduced labour turnover.

Outcomes and Change
Brainstorming

Define the Work or Activity required

Now define the work and activities required to make that change i.e. research, develop solution, identify supplier, sign off, communicate etc. The amount of activity will be determined by the size and complexity of the change i.e. amending a policy may only require 2 or 3 activities to be completed. However, implementing a new employee benefit opinion will require significantly more. Understanding the work and activity will also help with determining the resources needed to support, both people and financial.

Planning the Time required

Having defined the work and activity, it’s then a case of working out how long each will take to deliver. The simplest way to do this is break down more complex or longer activity into small achievable steps. Estimate how long each step will take and bring these together to indicate a rough timeline for that activity. When combined together these should give a view of the end to end time required

Planning

What else could be in place alongside the basics?

Having basic project disciplines in place is great start and should support successful plan delivery. However, if you have a sizeable people function and/or lots of change going on then setting up a basic project management office (PMO) can be helpful. So, what would a basic PMO provide?

  • Support. Training and coaching support to the team will help delivery.
  • Tracking and monitoring. Tracking each project will allow timely changes for those that deliver early or start to slip.
  • Resource management. Engaging with finance on budgets so that they reflect requirements and that benefit delivery is tracked.
  • Templates & tools. Effective use of organisational material or the creation of specific tools for use in the function and keeping them simple!
  • Reporting. Providing insight and reports to the leadership team on progress, budgets, risks and issues.

One additional area to consider should be continuous improvement. At InFocus HR we’ve seen a number of organisations invest in this area. Either through hiring people or buying in support with a focus on simplifying people processes. Whilst this tends to happen when looking at new technology or the functional operating model, it’s something that should be an active part of ongoing management of the function.

Further insight into Business Management

Over the next 3 weeks we will continue to explore the concept of business management within the people function covering:

  • Risk Management.
  • Supplier Management.
  • People analytics.

Do you want to find out how InFocus HR can help you with implementing or reviewing your current business management approach? If yes then click here for more information and to request an initial conversation.

Focusing on people strategy & planning

This is the second in a series of blogs looking at the concept of business management in the people function and this week we’ll be looking at strategy and planning.  If you missed the first blog we talked about the overall principle, and had a look at finance within the people function.

HR Chief Operating Officer, fancy role title or critical need?

Having been in two HR Chief Operating Officer (HR COO) roles in the past, it was interesting to read a recent Gartner research article on the ‘5 Imperatives of the HR Model of the Future’.  Whilst the core elements of the Ulrich model are still required i.e. Shared Services / Centres of Excellence and a revised BP role (which moves into a Strategic Talent Partner) the key call out was the need for an HR COO role.

M&A Leadership Assessment

Is your organisation planning a potential acquisition or merger as part of its 2020 strategic plan? Do you understand how you will combine any new leadership teams?  Knowing skills, behaviour and experience is key, however understanding a persons impact will be critical for successful integration.